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Community Beginner ,
/t5/after-effects-bugs/after-effects-freezes-after-some-time-with-error-quot-direct2d-drawbot-error-hresult-2005270523-quot/idi-p/14687775 Jun 17, 2024 Jun 17, 2024
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I can't say for sure, but after two or three more recent versions of AE Beta I started to get a random error, after working for a few minutes the whole computer crashes and then this Direct2D Drawbot Error box. HRESULT:-2005270523 appears, but I can't close it, it keeps reopening endlessly and then I have to force close the program.
I've been using AE Beta since they redid the interface, it's just become another program! It's very fluid and enjoyable. I'm not using to use the retail version because he not received the interface update., but I can say that the problem is in the beta, because when i use the reail version there is no issue i don't have any errors or freezes.
Here's a picture of the error I get when I close.
AE BetaV24.6.0 b23
Windows 11, i7 9750H, GTX 1660TI 6GB, 32gb de RAM, 512gb SSD.
Driver Nvidea Studio 555.99.
Bug Investigating
TOPICS
Crash , Performance
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3 Pinned Replies
Adobe Employee , Dec 19, 2024 Dec 19, 2024
Jessica McMillan • Adobe Employee , Dec 19, 2024 Dec 19, 2024
Hello,
As an update, we are actively investigating solutions, but understand that for those affected that they need an option today. If you are experiencing this issue, we recommend trying previous releases of AE, first going to version 25.0.1, and if the issue still persists, going to 24.6.4.
For instructions on installing previous versions see:Install previous versions of your Creative Cloud apps
I have included a partial image of what the version list looks like today for AE.
Hopefully this h
...
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Adobe Employee , Jan 10, 2025 Jan 10, 2025
Jessica McMillan • Adobe Employee , Jan 10, 2025 Jan 10, 2025
Correcting the state of this ticket.
This is being actively investigated. We know that our dialog is being shown due to a TDR.
For those curious of what that is, here is a document from Microsoft: WDDM Support for Timeout Detection and Recovery (TDR) - Windows drivers | Microsoft Learn. Though this article is directed towards developers of drivers for displays/graphics cards.
The OS attempts some recovery steps which then are problematic for the application. Currently that results in the loopin
...
Status Investigating
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Adobe Employee , Jan 14, 2025 Jan 14, 2025
Jessica McMillan • Adobe Employee , Jan 14, 2025 Jan 14, 2025
@WellsMcKenzieWhile we work on this issue, I recommend downgrading to version 24. We have an improvement we are working on that will be out to Beta soon. This won't completely resolve the issue, but will stop infiniate dialogs from displaying. This still results in a state we cannot fully recover from so it will prompt you to save your work and require the application to be restarted. This seems to be an easy state for people to get into who have experienced this, so while this is an improvemen
...
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New Here ,
/t5/after-effects-bugs/after-effects-freezes-after-some-time-with-error-quot-direct2d-drawbot-error-hresult-2005270523-quot/idc-p/15086726#M13730 Jan 13, 2025 Jan 13, 2025
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Hello, upon rereading the comments, I noticed that some people experiencing the Direct2D Drawbot Error box. HRESULT:-2005270523 have an RTX 2060 Super. I have all my PC drivers updated, with the latest versions of both After Effects, Windows, and GPU, but the error still persists. However, I swapped my GPU for an older one, a GTX 1050 Ti, and the error simply stopped. But I want to understand why the error occurs with the newer, more powerful graphics card. I made a significant investment in this card and want to continue using it. I would like an update on this issue—whether it's still being worked on or if Adobe will release an update to fix this error.
Community Beginner ,
/t5/after-effects-bugs/after-effects-freezes-after-some-time-with-error-quot-direct2d-drawbot-error-hresult-2005270523-quot/idc-p/15087690#M13741 Jan 13, 2025 Jan 13, 2025
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I've been dealing with this issue as well, and it's absolutely killing my time on projects. It's embarrassing. Not sure how it's possible that my 2080 Super card and Ryzen 9 12core cpu with 128 GB of RAM is getting dragged to a standstill with these issues. Added bonus is the fact that it throws like 30 errors in a row, and doesn't even allow me to access my PC during that time. Is there any understanding of how to fix these issues permanently, or is this another issue that we just endure until Adobe pushes a newer release?
These bizarre issues cause myself (and I'm assuming a lot of other designers) time and money.
New Here ,
/t5/after-effects-bugs/after-effects-freezes-after-some-time-with-error-quot-direct2d-drawbot-error-hresult-2005270523-quot/idc-p/15089147#M13752 Jan 14, 2025 Jan 14, 2025
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@Steve RovettiHi friend, apparently the error disappeared after I uninstalled version 2025 and installed the latest (old) version 2024.
Community Beginner ,
/t5/after-effects-bugs/after-effects-freezes-after-some-time-with-error-quot-direct2d-drawbot-error-hresult-2005270523-quot/idc-p/15089551#M13763 Jan 14, 2025 Jan 14, 2025
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I'm also running into this issue. It tends to happen while switching from After Effects back to Premiere. My system freezes, the monitors go black (1x 3840x2160 and 1x 1920x1080). After 30 seconds the system usually recovers, but sometimes it restarts. If it recovers, Premiere won't play any video, and After Effects has these same issues appearing constantly. I'm going to test out using a single monitor and hope that works. This is my job and currently I can't complete any of my active projects which is going to start costing me money and causing issues with clients.
Custom built system -
Ryzen 5700X3D
64 GB Ram
2 TB SSD
ROG Strix B450-F Gaming
EVGA RTX 2080 Ti
Win 11 10.0.22631
Studio Drivers 566.36
Adobe Employee ,
/t5/after-effects-bugs/after-effects-freezes-after-some-time-with-error-quot-direct2d-drawbot-error-hresult-2005270523-quot/idc-p/15089652#M13764 Jan 14, 2025 Jan 14, 2025
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@WellsMcKenzieWhile we work on this issue, I recommend downgrading to version 24. We have an improvement we are working on that will be out to Beta soon. This won't completely resolve the issue, but will stop infiniate dialogs from displaying. This still results in a state we cannot fully recover from so it will prompt you to save your work and require the application to be restarted. This seems to be an easy state for people to get into who have experienced this, so while this is an improvement, we understand there is more work to be done here to resolve the issue which may involve coordination with the companies who make the affected GPUs.
We will update here when the improvement is available in a released beta build.
All the best,
Jessica McMillan
AE Engineering
Community Beginner ,
/t5/after-effects-bugs/after-effects-freezes-after-some-time-with-error-quot-direct2d-drawbot-error-hresult-2005270523-quot/idc-p/15090561#M13774 Jan 14, 2025 Jan 14, 2025
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I reverted my PC back to Win 10 (recently upgraded to Win 11), still using the same hardware and on Premiere and After Effects v25.1 and I don't have this issue on Windows 10. No crashing, noDirect2D Drawbot Error.I have another system, 3700x, GTX 1070 8GB, 16gb ram on Win 11 with the same graphics driver version, and this issue doesn't appear to happen at all. I'm wondering if it's specific to the 20xx series cards, maybe some 30xx series? I think I saw someone with a 30 series card that also had this issue.
TheDirect2D Drawbot Errorwas annoying, but if you started up Premiere and After Effects again after the first crash and it crashed again, the system would fully restart. Without prompting to save anything.
New Here ,
/t5/after-effects-bugs/after-effects-freezes-after-some-time-with-error-quot-direct2d-drawbot-error-hresult-2005270523-quot/idc-p/15090857#M13777 Jan 15, 2025 Jan 15, 2025
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I’m reaching out because this ‘Direct2D Drawbot’ error has been killing my productivity. My screens freeze, go black, and eventually come back—but by then, I’m either rebooting or scrambling to save my work. It’s happening so often that it’s affecting my ability to meet deadlines, which has started to cause some frustration at work.
I’ve tried a few fixes, but no luck so far. Here are my system specs:
- Operating System: Windows 11 Home
- Motherboard: ASUS PRIME Z390-A
- CPU: Intel Core i9-9900K @ 3.60 GHz
- RAM: 64 GB
- GPU: NVIDIA RTX 2080 Ti (11 GB VRAM)
- Power Supply: 800 Watts
Let me know if you need anything else from me. I’d really appreciate any help you can send my way.
Thanks,
Matthew
Community Beginner ,
/t5/after-effects-bugs/after-effects-freezes-after-some-time-with-error-quot-direct2d-drawbot-error-hresult-2005270523-quot/idc-p/15091150#M13779 Jan 15, 2025 Jan 15, 2025
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Can people coming across this thread with the same issue please upvote it so Adobe sees how critical this is?
I have personally lost hundreds of dollars in wasted work on this already. I'm turning tasks down because of this error. Downgrading to 2024 does not fix the problem. It still freezes in the exact same situations, just without an error message.
It seems to work okay if I unplug my second monitor, but because of my specific setup that means I can't have audio. Oh, and if you do try turning off your second monitor, make sure you close Premiere and After Effects first, because if not - you guessed it - you'll get another crash 😄
Community Beginner ,
/t5/after-effects-bugs/after-effects-freezes-after-some-time-with-error-quot-direct2d-drawbot-error-hresult-2005270523-quot/idc-p/15091167#M13780 Jan 15, 2025 Jan 15, 2025
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Oops, spoke too soon. Unplugging the second monitor does NOT fix the issue. I went a miraculous 40 minutes without a crash and thought it was gone, but it's still freezing with the same error message.
Community Beginner ,
/t5/after-effects-bugs/after-effects-freezes-after-some-time-with-error-quot-direct2d-drawbot-error-hresult-2005270523-quot/idc-p/15091593#M13785 Jan 15, 2025 Jan 15, 2025
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TL;DR Set Premiere Pro, After Effects, and Media Encoder to run in compatibility mode with Windows 8. Until an official fix is issued this should allow you to run the programs without crashing on Windows 11.
Just chiming in again. I took my secondary sytem (3700x and a gtx 1070, popped in my RTX 2080 Ti, and the issue is happening now. It's related to the GPU. I've tried older drivers and that didn't solve the problem. So I'm not even sure that's a driver issue. I also tried a registry edit changing the TDR timeout to 8 seconds (Win 11 defaults to 2 seconds) and that still caused the system to crash.
I have found a temporary solution to those on Windows 11 who can't revert back to Windows 10 like I could. Find the .exe file for both Premiere Pro and After Effects (maybe even Media Encoder), right-click and go into the properties, click the compatibility tab, and check the compatibilty box, set it run in compatibility mode for Windows 8. I'm not sure if this is disabling dx12 or what, but so far, on my secondary system I'm experiencing no crashes.
New Here ,
/t5/after-effects-bugs/after-effects-freezes-after-some-time-with-error-quot-direct2d-drawbot-error-hresult-2005270523-quot/idc-p/15091602#M13786 Jan 15, 2025 Jan 15, 2025
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tengo el mismo error y me esta vovliendo loco, me entorpece mi flujo de trabajo es gravisimo que pase esto
Community Beginner ,
/t5/after-effects-bugs/after-effects-freezes-after-some-time-with-error-quot-direct2d-drawbot-error-hresult-2005270523-quot/idc-p/15091675#M13788 Jan 15, 2025 Jan 15, 2025
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FYI, this bug exists on Windows 10. Will try the Windows 8 compatibility mode though.
Community Beginner ,
/t5/after-effects-bugs/after-effects-freezes-after-some-time-with-error-quot-direct2d-drawbot-error-hresult-2005270523-quot/idc-p/15091696#M13791 Jan 15, 2025 Jan 15, 2025
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Interesting! For some reason I'm not getting the bug in Windows 10. I'm on Pr, Ae, and Me v25.1
Windows 10 Home 10.0.19045
Nvidia Studio Drivers 566.36
Community Beginner ,
/t5/after-effects-bugs/after-effects-freezes-after-some-time-with-error-quot-direct2d-drawbot-error-hresult-2005270523-quot/idc-p/15095201#M13816 Jan 16, 2025 Jan 16, 2025
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Same issue here, updated drivers from yesterday.
I did not appears until I send to media Encoder.
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